retain customers by helping them solve problems Can you think of a time when you approached a business with a problem with one of their products, in person, on the phone, or by email, and felt that the first priority of the representative you were communicating with was to get you out of the business, […]

retain customers by helping them solve problems Can you think of a time when you approached a business with a problem with one of their products, in person, on the phone, or by email, and felt that the first priority of the representative you were communicating with was to get you out of the business, off the phone or to stop emailing? I would be staggered if you have not had this problem, and not at all surprised if you had endured this type of experience many times. Forrester Research in the United States found that 77% of people surveyed could recall an experience of this type. Some 77% of respondents complained about staff and the business viewing their time as being more important than that of the customer. In another survey, this time by Aspect Research, it was found that 73% of respondents would, to quote the survey –…