3 insights for ALL businesses – not just retailers I know that I am not alone, but I hate shopping. I hate it so much that I actively avoid doing it – and spend a lot less than I could and often should. If there is any way I can avoid shopping I will – […]

3 insights for ALL businesses – not just retailers I know that I am not alone, but I hate shopping. I hate it so much that I actively avoid doing it – and spend a lot less than I could and often should. If there is any way I can avoid shopping I will – and I am not just talking about going into retail stores. I include in this: Anywhere that I have to deal with a salesperson. Professional services, trade services, and luxury purchases. Online transactions as well as offline transactions. I do not like interacting with sales people where: The sell without empathy They lack an excellent product knowledge They just want to sell stuff I do not like buying anything, anywhere, where: I have to interact with staff that think they are doing me a favour. The environment is established for the convenience of the business.…