I hate listening to messages on hold, and I suspect I am not alone in this. When I ring someone, like most people, I want attention immediately. As such when I am put on hold, I feel inconvenienced. by the time I have been on hold for five minutes I am getting annoyed. I am […]

I hate listening to messages on hold, and I suspect I am not alone in this. When I ring someone, like most people, I want attention immediately. As such when I am put on hold, I feel inconvenienced. by the time I have been on hold for five minutes I am getting annoyed. I am sure I am not alone in this. If, in addition to keeping me waiting, the organization I am calling makes me listen to advertising for their products and services, I get really pissed off. What is more, again, I am sure I am not alone in this. What they are saying, in effect is – not only are we going to keep you waiting but we are also going to sell you shit whilst we do it. Surely, it would be showing me more respect to entertain me with music or humour; or even educate…