opportunity 142 of 150 I went into an empty bank recently and walked up to the teller to close a small account. On presenting myself at the counter, I was told that I would have to take a number, stand in line, and wait to be called. When I suggested to the teller that in […]

opportunity 142 of 150 I went into an empty bank recently and walked up to the teller to close a small account. On presenting myself at the counter, I was told that I would have to take a number, stand in line, and wait to be called. When I suggested to the teller that in an empty bank, this was an absurd suggestion – she promptly closed her work station. I returned a call the other day only to find that the person I was calling was not available. The message, which was not that of the person I was calling, asked me to leave a ‘short message’. What if I wanted to leave a long message? And, given that I was returning a call, why should I now have to fit in with their message requirements? To my mind. Both of these stories highlight a habit of Australian businesses…