recognise the potential issues in online shopping Australian Consumer Law research in 2016, found that 59% of those surveyed had experienced a problem with a purchase in the previous year. This same survey found that some 23% of problems were experienced with an online purchase. Another major survey in December 2016 found that 7.5% of […]

recognise the potential issues in online shopping Australian Consumer Law research in 2016, found that 59% of those surveyed had experienced a problem with a purchase in the previous year. This same survey found that some 23% of problems were experienced with an online purchase. Another major survey in December 2016 found that 7.5% of the value of all Australian retailing was online. Put simply, while generating 23% of problems, online purchasing constituted only 7.5% in terms of volume. While these figures may not be directly comparable, they do suggest that consumers experience more problems with online purchases than they do with offline purchases. The sectors where the greatest number of issues occurred when purchasing online were: Electronics and electrical Clothing Footwear Cosmetics Personal products Gift vouchers Travel Entertainment This list pretty much mirrors the high- volume categories for online purchasing. All of these findings suggest that online purchasing is…