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83% of customers seek help on business websites

Friday, August 11, 2017

the importance of self-help options is growing Consumers want good customer ...

66% disappointed by a poor mobile experience

Thursday, August 10, 2017

deliver an excellent mobile experience In 2017, statistics pointing to the ...

IT TAKES JUST 30 SECONDS

Wednesday, August 9, 2017

  I really dislike platitudes like, ‘you only get one opportunity ...

89% retention from omni

Wednesday, August 9, 2017

look well beyond the shop floor Engaging customers and providing an ...

42% impact on retention

Tuesday, August 8, 2017

put customer experience ahead of advertising Think about it long enough, ...

Five Tips For Reducing
The Cost Of Branding.

Burning money on branding is more common than most marketers think. Because few businesses truly understand what a brand is and how branding works, advertising agencies, branding agencies and design studios have become expert at spending their client’s money without effective accountability.

Burning money on branding is more common than most marketers think. Because few businesses truly understand what a brand is and how branding works, advertising agencies, branding agencies and design studios have become expert at spending their client’s money without effective accountability.

1. Get out of the boardroom.

Perhaps the two most concerning issues about branding are the lack of understanding about what brand and branding are and the propensity to develop brands in the boardroom, perhaps with the help of a consultant.....

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