83% of customers seek help on business websites
the importance of self-help options is growing Consumers want good customer ...
the importance of self-help options is growing Consumers want good customer ...
deliver an excellent mobile experience In 2017, statistics pointing to the ...
I really dislike platitudes like, ‘you only get one opportunity ...
look well beyond the shop floor Engaging customers and providing an ...
put customer experience ahead of advertising Think about it long enough, ...
Burning money on branding is more common than most marketers think. Because few businesses truly understand what a brand is and how branding works, advertising agencies, branding agencies and design studios have become expert at spending their client’s money without effective accountability.
Burning money on branding is more common than most marketers think. Because few businesses truly understand what a brand is and how branding works, advertising agencies, branding agencies and design studios have become expert at spending their client’s money without effective accountability.
1. Get out of the boardroom.
Perhaps the two most concerning issues about branding are the lack of understanding about what brand and branding are and the propensity to develop brands in the boardroom, perhaps with the help of a consultant.....