60% of sales staff are good at identifying customer pain points
QUESTION - how do I maximise the average sale per customer?THOUGHT – think strategically about human resourcesMaximising ...
50% of 40 – 44-year olds will pay more
QUESTION - how do I maximise the average sale per customer?THOUGHT – think strategically about priceAustralian businesses ...
69% prioritise listening
QUESTION - how do I maximise the average sale per customer?THOUGHT – think strategically about your customersThere ...
5% increase in retention can increase profitability by up to 95%
QUESTION - how do I maximise the average sale per customer? THOUGHT – think strategically about your business My ...
67% say a bad experience is the reason for change
QUESTION - how do I maximise repeat business and referral rates?THOUGHT – listen hard and respond honestlyOrganisations ...
30% have a formal referral programme
30% have a formal referral programme QUESTION - how do I maximise repeat business and referral rates?THOUGHT – ...
16 times greater lifetime value when referred
QUESTION - how do I maximise repeat business and referral rates?THOUGHT – make it easy to repeat ...
84% of B2B relationships start with a referral
QUESTION - how do I maximise repeat business and referral rates?THOUGHT – develop and leverage relationships Research ...
52% see repeat business as major driver of profitability
QUESTION - how do I maximise repeat business and referral rates? THOUGHT – reinforce emotional decisions A recent study ...
83% of customers are willing to refer but………
QUESTION - how do I maximise repeat business and referral rates?THOUGHT – create evangelists There are few ...
92% of people trust referrals from friends
QUESTION - how do I maximise repeat business and referral rates? THOUGHT – be remarkable There is a fun ...
67% just will not return
QUESTION - how do I maximise repeat business and referral rates?THOUGHT – deliver everything that you promisedThe ...