2.33 times more for bad news
manage the customer experience and what they say about it Research conducted by the White House Office of ...
12% successful at cross selling
understand customer engagement A 2016 study of businesses selling a range of products in the United States ...
know what you stand for
Central to effective personal branding is defining the brand, and paying particular attention to the mission, values, ...
74% leave sites
learn to work around ad blockers Research by Page Fair in the United States found that 74% of ...
500 million per day
don’t talk about video, embrace it. It is a staggering statistic that 500 million hours of ...
6-7 times more expensive
sell more to existing customers Research undertaken by the White House Office of Consumer Affairs in 2016 found ...
44.4% concerned about stress
look for opportunities in fears and concerns One of my favourite innovators is James Dyson, the engineer behind ...
99c beats $1.00 everyday
embrace the irrationality of human beings Most people, including you dear reader, when asked whether they would be ...
UNDERSTAND YOURSELF
It was Socrates who first said – ‘know ...
81% research before buying
help your customers research your products When the Internet and shopping are discussed in the same conversation, the ...
66% expect you to know them
ensure that your customer knows you know them The US State of Customer Service survey, as published in ...
57% can demonstrate success
a documented strategy beats an undocumented strategy A Social Media Today 2107 survey, found that 57% of content ...