Ron Gibson recently asked me; “what do you feel when you ring someone, go through to their message bank and are asked to ’leave a short message’?” He went on to ask; “don’t you feel that they are indirectly saying that their time is more valuable than yours?” I take Ron’s point. If I have […]

Ron Gibson recently asked me; “what do you feel when you ring someone, go through to their message bank and are asked to ’leave a short message’?” He went on to ask; “don’t you feel that they are indirectly saying that their time is more valuable than yours?” I take Ron’s point. If I have taken the time to ring you, why should I be restricted to a short message? This question made me recall a blog article I wrote some months ago suggesting that listening to advertising (messages on hold) while hanging on the phone waiting for attention from someone in a business is both infuriating and rude. I DO NOT HANG ON. I believe it is. Not only are they making me wait, but they are trying to sell me stuff while they do. In my view these two occurrences involve to the same issues. Those issues relates…