HOW OFTEN HAVE YOU THOUGHT THAT ABOUT A SALESPERSON BEFORE GOING ELSEWHERE? This weeks THE REPORT addresses 5 issues pertinent to offering the service customers demand. Have you ever had that experience where you know that the person you are talking to at a business really does not want to talk to you? I can […]

HOW OFTEN HAVE YOU THOUGHT THAT ABOUT A SALESPERSON BEFORE GOING ELSEWHERE? This weeks THE REPORT addresses 5 issues pertinent to offering the service customers demand. Have you ever had that experience where you know that the person you are talking to at a business really does not want to talk to you? I can think of many occasion where I have called someone who demonstrated by their behaviour and remarks that they would much rather be doing something else and to that end want to get me off the phone as quickly as possible. I have had very similar experiences with assistants in Myers stores. I would argue that such experiences are all too common and the research would suggest that I am right. The question might then be – does this really matter? I would argue that the answer is YES – it matters a great deal. It…